Frequently Asked Questions

Why should I choose Cleaning Concepts, Inc.?

We are a Professional Cleaning Service Contractor. We carry the industries best insurance protection including General Liability (in case of any damage to your home), the employee’s are covered by Workman’s Compensation Insurance (in case of injury while working in your home), and we are bonded for your protection.

Some people choose to hire individuals, friends or family members, or “the girl my neighbor uses”. These situations can work short term, but typically individuals do not have arrangements for back up help if they cannot make it to your house on the scheduled day. Also, this situation makes you their immediate supervisor, and it is sometimes difficult to discuss dissatisfaction for fear of hurting their feelings, or making them mad (and then you might not want them cleaning your home!). Our management team actively solicits your feedback, and uses it to reward good work while correcting mistakes. This way the customer can always feel comfortable giving feedback in order to get the work done to their level of satisfaction, while we handle managing and coaching the employees!

Often times you are at risk in these situations as the individuals are typically not insured. Further, you, as their employer, are required to withhold Federal and State taxes, and to withhold and match Social Security and Medicare payments.

Do I need to provide cleaning supplies?

No. Cleaning Concepts, Inc. provides ALL cleaning supplies and equipment.

What is Cleaning Concepts, Inc. working hours?

Service is available Monday through Friday, 8:00 am to 4:00 pm.

Do you do windows?

Yes we do!!

What if my cleaning falls on a holiday?

If your scheduled cleaning falls on a holiday Cleaning Concepts, Inc. observes, we will be sure to contact you to reschedule your cleaning.

What if I want a special cleaner used on a special item?

This should be discussed with your estimator or someone at the office prior to service. Some items don’t work as well, or could possibly interact with a product we’re using and we just want to be sure there are no conflicts. Generally speaking there is no problem with using your product.

How many people will you send to my home?

Typically we send out teams of 2. Larger crews are put together for Deep Cleans, Move-Outs, etc. When more than two people are at the job, the quoted time (quoted in man-hours) is lessened by the number of people. For example, if you were scheduled for a two person team for two hours, and four people are assigned to your job, the job should be completed in 1 hour – either way 4 man-hours of cleaning are being provided.

How do I provide feedback on my cleanings?

Since cleaning is a very personalized and subjective service, we leave a comment card after each cleaning for your use which you can leave for the cleaners, mail in, or e-mail your comments. You can also call the office, or use this web site to provide feedback. We encourage you to take the time to complete and return the comment card or send us an e-mail. Feedback is essential to serve you better, to correct any problems and to praise those cleaners who meet or exceed our expectations!

Do you subcontract out your work?

No. All personnel are FULL TIME employees of Cleaning Concepts, Inc. The company pays all payroll taxes for their employees.

What do I do with my indoor pets?

We will ensure your indoor cat/dog stays inside. If you have a LARGE, AGGRESSIVE, or BARKING dog, we ask that you please separate the dog from the cleaner.

How do I pay for my service?

Cash, check, VISA, MasterCard, Discover or American Express payment is required on the day of your cleaning.

How do you get in my home if I’m not there?

Security of your home is our highest concern. We prefer that you give us a key, which we label with a non-traceable number.

What if I prefer not to give you a key?

We feel providing us a key is the safest situation, but we will work with other arrangements. Please keep in mind, if we are unable to enter your home for your scheduled appointment, a $50.00 Lock-Out Fee will be assessed.

What if I am not satisfied with the job you did?

Our goal is for that to NEVER happen. But if it does, PLEASE telephone our office within 24 hours and discuss it with us. We will be happy to redo any work that was not done to our specification and standards.

What if something gets broken?

We realize that the nature of cleaning requires our staff to touch virtually all items within one’s home or office. If damage does occur, our employees are instructed to leave you a note explaining what happened, and then typically a manager will call to make arrangements to replace the item. We realize discovering breakage without being notified by us tends to violate the trust you put in us and we want you to never “just discover” a broken item.

Will you send the same team each time?

We make every effort to send the same team each visit. Occasionally there may a change in teams due to illness, days off, vacation or turnover. We can almost always make sure one member of the previous team that is familiar with your account can be assigned. We will never send a team that we do not feel is qualified to conduct the cleaning properly and the teams are issued very specific Work Orders that detail the specifics of your account.

Are you bonded and insured?

Yes we are. We can provide documentation upon request.