We are committed to providing you with a consistently superior customer experience. If for any reason something goes wrong, we will work with you to resolve the issue as quickly and professionally as we can. We make the following guarantees:

WE GUARANTEE OUR WORKMANSHIP.
1.We will send a team back to redo unsatisfactory work when you let us know right away (within 24 hours).
2.If that is not satisfactory, we will send a supervisor over to check the teams work and try to ascertain what the problem is and redo the work again if needed.
3.If that doesn't resolve the problem, we will refund all or part of your money depending on what exactly was and wasn't done to your satisfaction.

WE WILL TREAT YOU AND YOUR HOME WITH COURTESY AND RESPECT.
Our technicians will arrive dressed in company uniforms to identify them to you and your neighbors. They will be trained and equipped to complete the job. They will not eat, drink, smoke, talk on the phone, watch TV or anything other than clean while they are in your home. Our customer service representatives will be courteous and knowledgeable when you contact us.

WE WILL BE AVAILABLE AND ACCOUNTABLE.
We have an office in Mechanicsville and our office is staffed with a live person during normal working hours, so you can be confident that you can call and get someone if you need to make a last minute change to your cleaning, or give some specific directions for that cleaning day. Also, if you do have to leave a message, we will call you right back. If you use email, we will respond to your emails very quickly, and if you just want to stop by and speak with someone face to face, feel free. We'll be there. You can get us when you need to.

WE WILL OFFER EASY TO UNDERSTAND CLEANING PACKAGES AND PRICING POLICIES
Our packages are designed to be straightforward. They are posted on our website to make it easy to compare the options or we can customize a cleaning package but either way, the tasks that are included are spelled our so there's no question as to what's included. Our pricing is also very straightforward and easy to understand and will be explained in detail when you obtain pricing information.