Our
Policies
Bonding
and Insurance.
Cleaning
Concepts,
Inc. is
fully
bonded
and insured.
A Certificate
of Insurance
can be
issued
directly
to you
from our
insurance
company
upon request.
Employees.
Employees
of Cleaning
Concepts,
Inc. are
employees
of the
company,
not the
customer.
We withhold
Federal
and State
taxes,
make unemployment
contributions,
and pay
Social
Security
and Medicare
expenses.
These
workers
are not
your employees,
and you
are therefore
not subject
to any
employer
responsibilities,
such as
the so
called
“Nanny
tax”.
Our employees
wear uniforms
to identify
themselves
and to
promote
a professional
appearance.
They do
not eat,
drink,
smoke
or do
anything
other
than clean
while
they are
in your
home.
We normally
work in
teams
of two,
but there
could
be a team
of three
or four
to service
your account,
depending
on available
staff
for that
cleaning
day. Background
checks
are performed
on all
employees.
All employees
are covered
by Workmen’s
Compensation
Insurance.
Equipment
and Supplies.
We provide
our own
cleaning
supplies,
vacuums
and equipment.
This enables
us to
use the
supplies
and equipment
we find
to work
best,
and saves
you money
spent
on cleaning
supplies,
vacuums,
vacuum
bags,
mops,
etc. Furthermore,
we are
compliant
with Maryland
OSHA laws
regarding
keeping
Material
Safety
Data Sheets
(MSDS)
on file
for the
products
we use.
Payment
Policy.
Acceptable
forms
of payment
are cash,
check
or credit
card.
For recurring
customers,
normally,
payment
is made
by leaving
a check
on the
kitchen
counter
or table
made out
to “Cleaning
Concepts,
Inc.”.
If you
would
like to
pay by
credit
card,
please
contact
our office.
If a check
is returned
due to
insufficient
funds,
we will
simply
pass on
bank service
fees to
you, normally
$25.00
per check.
For one
time jobs,
we require
full payment
before
we will
dispatch
a crew
to perform
the work.
If the
work is
to be
done sooner
than 3
business
days,
then we
can only
accept
cash or
credit
card.
Access/Lock-Out
Fee.
Normally,
most customers
provide
us with
a key.
This ensures
that we
can get
into the
house.
Some customers
prefer
to leave
a key
under
the mat,
leave
the door
open,
etc. We
will accommodate
any reasonable
request,
but we
feel providing
us a key
is more
secure
than these
other
options.
Further,
we won’t
get locked-out
if we
have a
key. In
the event
we arrive
to clean
at a scheduled
time,
and our
pre-arranged
entry
is not
available,
then you
will be
charged
a $50.00
lock out
fee, and
we will
work with
you to
reschedule
your service
as soon
as possible.
Cancellation
Policy.
We try
to accommodate
our clients’
scheduling
needs
whenever
possible,
considering
we have
to manage
our schedules
in the
best way
possible
in order
to meet
our other
client’s
needs,
and in
order
to continue
to operate
efficiently.
For one
time and
initial
cleanings,
our cancellation
policy
is as
follows:
48 hours
prior
to 8:00
am of
clean
date =
Full refund
0-47 hours
prior
to 8:00
am of
clean
date =
$50.00
cancellation
fee
For
recurring
jobs,
we prefer
to keep
your cleaning
on its
scheduled
day. If
that has
to change,
we prefer
to reschedule
during
the same
week.
If that
can’t
happen,
to skip
a cleaning
converts
that cleaning
to the
next lower
frequency.
For example,
a bi-weekly
customer
who skips
a cleaning
converts
that cleaning
to a monthly
frequency
and the
price
will be
adjusted
accordingly.
Pricing.
Your home
is bid
according
to the
current
information
available
at the
time of
the bid.
After
beginning
service
if we
find that
the size
of the
job has
increased
or decreased,
or that
we did
not estimate
it correctly,
we will
notify
you of
the necessary
change
in price
in advance.
In addition,
in the
spring
of every
year we
conduct
an annual
review
and issue
any price
adjustments
at that
time,
if necessary.
If your
account
will be
affected
by a price
adjustment
you will
be notified
in advance
of any
change.
Bleach.
We will
not bring
bleach
into a
home to
use as
a cleaning
product.
If you
request
us to
use bleach
supplied
in your
home,
please
be advised
we will
not be
responsible
for any
damage
caused
by your
bleach.
Special
Requests.
If you
would
like to
have extra
chores
performed,
please
call the
office
a few
days in
advance
of your
next cleaning
so t hat
we can
schedule
enough
time to
perform
the work.
If you
leave
a note
on your
cleaning
day requesting
additional
service
on the
next cleaning,
we will
almost
always
be able
to accommodate
your request.
If there
is an
additional
fee, we
will notify
you after
the cleaning,
when we’ve
had the
opportunity
to see
if the
extra
work added
much time
to the
normal
cleaning
time.
Poor
Weather
Policy.
We will
clean
as scheduled
in any
weather
that it
is safe
for us
to get
to and
from your
home.
If poor
weather
is going
to prohibit
our ability
to clean
or get
transportation
for our
staff,
then we
will notify
you for
rescheduling.
PLEASE,
do not
tell us
“just
skip me”.
We lose
the revenue,
and we
have to
take on
extra
work the
next visit
in order
to get
the house
back to
its maintained
level.
Please
refer
to our
cancellation
policy
– if your
cleaning
is skipped
by your
preference,
we will
convert
your cleaning
to the
next lowest
frequency,
and adjust
the price
accordingly.
Safety
Policy.
Due to
safety
considerations,
we have
the following
policies
for cleaning
your home.
(1) We
must wear
shoes
to prevent
slipping
while
working
and to
prevent
stepping
on nails,
etc. (2)
Questionable
pets,
dogs mostly
that may
be protective
of the
home when
the homeowner
is away,
should
be secured
in order
to avoid
a dog
bite.
(3) We
will not
clean
up vomit,
excrement,
etc. for
safety
and health
reasons.
Satisfaction
Guarantee.
We do
everything
we can
to motivate
our employees
to be
happy,
productive
and provide
a reliable,
dependable,
quality
cleaning
service;
however,
occasionally
we miss
something.
If you
are unhappy
with the
quality
of our
work,
please
contact
us within
24 hours.
If warranted
we can
either
discount
the price
or redo
the work.
We regret
that we
cannot
issue
credits
if we
are not
notified
within
24 hours
of the
cleaning. |
